FAQS
Order Processing and Shipping
How long does it take to ship out an order?
How long does it take to ship out an order?
All orders are processed by our careful fulfillment team within 1-3 business days.
How long does it take for an order to get delivered after shipping out?
How long does it take for an order to get delivered after shipping out?
Orders will be received in 3-5 business days to most countries via UPS/FedEx after shipping out.
Which country do you ship to?
Which country do you ship to?
We provide worldwide shipping, covering over 200 countries using FedEx or UPS Express.
What should I do if my order is not delivered?
What should I do if my order is not delivered?
If your order has not been delivered within the expected timeframe, please contact our customer service team. We will investigate the issue and ensure that your order is either located and delivered or replaced.
What should I do if my order is damaged?
What should I do if my order is damaged?
If you receive a damaged order, please take pictures of the damage and contact our customer service team immediately. We will provide you with options for a replacement or a refund based on the extent of the damage.
Product Specifications and Customization
What lengths can you make dreadlock extensions?
What lengths can you make dreadlock extensions?
Dreadlock extensions can be made in various lengths, ranging from 4 inches to 30 inches.
What are the loc extension measurements in diameter?
What are the loc extension measurements in diameter?
Micro - 0.2cm
XSmall, 0.4cm
Small, 0.6cm
Medium, 0.8cm
Large, 1.2-1.5cm
Wicks, 2-4cm
Standard Locs, Textured Locs, Straight Hair Dreadlock share the same width diameter.
What type of hair do you use to make the loc extensions with?
What type of hair do you use to make the loc extensions with?
Our dreadlock extensions are handmade from Grade A 100% Human Hair, ensuring a natural look, softness, durability, and easy maintenance for a seamless blend with your natural hair.
How do I know I'm buying 100% human hair?
How do I know I'm buying 100% human hair?
Please remove a small part and do a burn test, human hair will not burn continuously and will emit a burnt protein smell.
How many dreadlocks do I need for a full head?
How many dreadlocks do I need for a full head?
The number of locs you may need depends on the size of the locs you choose.
Here are some preferred numbers for each size:
X-Small (0.4 cm) = 100 to 150 strands
Small (0.6 cm) = 80 to 100 strands
Medium (0.8 cm) = 50 to 80 strands
Large (1 cm) = 20 to 40 strands
Can you customize the locs according to my preferences?
Can you customize the locs according to my preferences?
Yes, we offer customization. Feel free to leave a message with your preferences.
What is the processing time on custom loc extensions?
What is the processing time on custom loc extensions?
The processing time for custom loc extensions is typically 3-5 days, depending on the complexity of the order.
Installation and Maintenance
How to minimize shedding on loc extensions with coil or curly tips?
How to minimize shedding on loc extensions with coil or curly tips?
Loc extensions with curly ends require high maintenance. After installing loc extensions with coils or curly ends, avoid aggressive combing or pulling on the curls during detangling. Aggressively detangling curls can pull out strands of hair that have not matured internally, leading to excessive shedding and thinning of the loose curls over time.
How do you install loc extensions?
How do you install loc extensions?
Loc extensions can be installed by braiding or crocheting them into your natural hair or existing locs.
Can I install the loc extensions to my existing locs?
Can I install the loc extensions to my existing locs?
Yes, loc extensions can be seamlessly added to your existing locs to add length or repair broken ones.
How to care for the loc extensions after installation?
How to care for the loc extensions after installation?
Gently Detangle: Use your fingers or a wide-tooth comb to carefully detangle your dreadlock hair extensions.
Wash Regularly: Cleanse your locs every 2-4 weeks with a sulfate-free shampoo to maintain cleanliness.
Moisturize: Apply a leave-in conditioner after washing to keep your loc extensions hydrated and soft.
Reshape Locs: Palm roll your human loc extensions after washing to help them maintain their shape and structure.
Prevent Matting: Gently separate your locs regularly to prevent matting and reduce buildup.
Sleep Care: Use a satin or silk pillowcase while sleeping to minimize friction and prevent frizz.
Tidy Up: Use a crochet hook to tidy up any loose hairs and tighten loose dreadlocks for a neat appearance.
How can I soften up my loc extensions?
How can I soften up my loc extensions?
Simply wash and condition them to make them softer.
Can I dye/bleach/curl my locs?
Can I dye/bleach/curl my locs?
Our Loc Extension is 100% human hair, handmade, so it can be dyed into any color you like, curled into any shape you like.
*** Please note: For bleaching and dying of hair please seek professional help. We are not responsible for any issues that arise from incorrect bleaching. ***
General Information and Policies
How long does it take for dreads to mature?
How long does it take for dreads to mature?
Dreads typically take 12-18 months to fully mature, depending on hair type and maintenance.
Are loc extensions bad for your natural hair?
Are loc extensions bad for your natural hair?
Many people believe that extensions can harm your hair. However, loc extensions are a popular and emerging hairstyle with various installation methods and types. They are only harmful if not properly cared for. Regular maintenance and proper care ensure that loc extensions remain a healthy option for your hair.
Are permanent loc extensions really permanent?
Are permanent loc extensions really permanent?
If applied correctly and using high-quality extensions, the bond will be permanent. However, your natural hair will continue to grow. After loc extension installation, maintenance is required every 4-6 weeks to manage your growing and maturing locs by washing, conditioning, moisturizing, palm rolling, etc.
How long does my natural hair have to be to install the loc extensions?
How long does my natural hair have to be to install the loc extensions?
Our loc extensions can be installed on any hair type. For a proper installation, you need at least 3 inches of hair growth.
Do you offer wholesale or bulk buys?
Do you offer wholesale or bulk buys?
Yes, we do offer wholesale and bulk purchases. Please contact us, and we will respond within 12 hours.
Do you accept returns or exchanges?
Do you accept returns or exchanges?
Yes, we accept returns or exchanges within 30 days of receiving your order. If you're not satisfied with your purchase, please contact our customer service team to initiate the process.