Shipping policy
We ship worldwide!
Processing Time
Standard processing time is 3–5 business days. Some orders may be processed and shipped within 1 business day. Orders are not processed on weekends or public holidays.
Please note: Processing time is not included in delivery time. Plan accordingly.
Although we always strive to ship your locs as quickly as possible, we recommend placing your order at least 2 weeks in advance of when you need the items to allow for any unforeseen delays.
Shipping Methods & Delivery Time
Most orders to the USA, Canada, UK, Germany, and France are shipped via FedEx Express. For other countries, we may use other reliable shipping agents. If you prefer a specific shipping method, please contact us before placing your order.
Estimated Delivery Times:
USA: 4–6 business days
Canada: 5–7 business days
Europe: 5–7 business days
Africa & South America: 7–10 business days
Australia & New Zealand: 7–10 business days
Note: Extended processing and shipping times may occur during peak seasons and holidays.
Customs & Import Duties
If your package is held by customs, you are responsible for completing the clearance process.We are not responsible for delays caused by customs.
If you require any documents (e.g., invoices) to assist with clearance, please contact us at any time.
Order & Delivery Notifications
You will receive a tracking number once your order has shipped. Tracking updates may be delayed until the package arrives in the destination country (typically 2–3 days).
Important Notes
No shipments are processed on Saturdays (U.S. time).
All carriers are closed on Sundays.
Orders with incomplete addresses will be placed on hold. We will contact you via email. If no response is received within 5 business days, the order will be canceled and refunded.
FedEx does not deliver to P.O. Boxes. If a P.O. Box is provided, we will use an alternative shipping carrier.
Failed Delivery
We are not responsible for delivery failures caused by incorrect or incomplete shipping information provided by the customer.
If we ship to the wrong address due to our error, we will either resend the package or issue a full refund.
If a package is lost by the shipping company, please contact the carrier for assistance. We will also support you in tracking and resolving the issue.
If you have any questions or special shipping requests, feel free to contact us before placing your order.
Email: info@dreadextensions.com
WhatsApp at +8615617737322